Returns & Refunds Policy
At Ben Connolly Photography, I want you to be happy with your purchase. If you’re not completely satisfied with your print, please get in touch and I’ll do my best to help.
Cancelling an Order
Under UK consumer law, you generally have the right to cancel an online order within 14 days of receiving your order, without needing to give a reason.
If you wish to cancel your order, please contact me within 14 days of receiving your print. You will then have a further 14 days to return the item.
The print must be returned in its original condition and, where possible, in its original packaging.
Unless the item is faulty or was sent incorrectly, you are responsible for the cost of returning an unwanted print.
Once the returned item has been received and inspected, I will issue your refund within 14 days. Refunds will normally be made using the original payment method.
Faulty or Damaged Prints
I take great care when preparing and packaging prints, but occasionally things can go wrong during production or delivery.
If your print arrives damaged, defective or is not the item you ordered, please contact me as soon as possible and provide photographs of the damage or problem.
I will arrange an appropriate solution, which may include a replacement or a full refund. Where an item is faulty, damaged or incorrectly supplied, I will cover the reasonable cost of returning it.
Custom or Personalised Prints
If you have ordered a print that has been made or personalised specifically for you, your statutory cancellation rights may not apply.
This includes prints that have been individually customised or produced to your specific requirements.
If you are unsure whether your order qualifies as a custom or personalised product, please contact me before placing your order.
Exchanges
I do not normally offer exchanges for unwanted prints. If you would like a different photograph, size or product, you can return the original item where applicable and place a new order.
How to Contact Me
To request a return, cancellation or refund, please contact me using the contact details provided on my website.
Please include your order number and, where relevant, details of the print you wish to return.
Nothing in this policy affects your statutory rights as a consumer under UK law.